When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
‣ enabling a service to recognise your device so you don't have to give the same information several times during one task.
‣ recognising that you may already have given a username and password so you don't need to do it for every web page requested.
‣ measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.
Cookies for managing your current visit:
Name Typical Content Expires
site_session randomly generated text when user exits browser
Cookies for improving service:
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.
Name Typical Content Expires
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number when user exits browser
_utmz randomly generated number + 6 months
info on how the site was reached
(e.g. directly or via a link, organic
search or paid search)
For further details on the cookies set by Google Analytics, please refer to the Google Code website.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by calling box office on 0141 332 6535.
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering tickets or registering for e-newsletters on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
You may, however, visit our site anonymously.
What do we use your information for?
The information we collect from you may be used in one of the following ways:
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Unless you choose to subscribe to any of our e-newsletters, the email address you provide for order processing will only be used to send you information and updates pertaining to your order.
To send e-newsletters
We only send e-newsletters to those who subscribe, either online, at box office or at GFT or during the Festival. If at any time you would like to unsubscribe from receiving future any of our e-newsletters , we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We will never sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties, for example other venues used during Glasgow Film Festival, these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Third party links
Occasionally we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This policy was last modified on Thursday 2 December 2010
GFT, 12 Rose Street, Glasgow, G3 6RB